FAQ
What if my order arrives damaged?
Contact us as soon as possible if your order arrives damaged. Provide your order information and details about the damage so that the issue can be reviewed. For contact, please visit our Contact Us page.
What if my order is delayed?
If your order takes longer than the estimated delivery period, contact us with your order information and details about the shipment. We will review the available information and provide assistance based on the circumstances. For contact, please visit our Contact Us page.
Are delivery times guaranteed?
No. The stated delivery period of 5 to 7 business days is an estimate after the order has been processed and shipped. Carrier delays, weather, holidays, transportation disruptions, address issues, and other circumstances may affect delivery timing.
What happens if I provide an incorrect shipping address?
Customers are responsible for providing complete and accurate shipping information when placing an order. An incorrect or incomplete address may cause delivery delays or other shipping issues. If you notice an address error, contact us as soon as possible so we can review the order status and determine whether any correction is possible.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible. We will review the request based on the status of your order. Once an order has been shipped, an address change may not be possible. For contact, please visit our Contact Us page.
What should I do if I believe my tire is defective?
If you believe a tire is defective, contact us with your order information and details about the suspected defect. For contact, please visit our Contact Us page. If the tire has not been installed, do not install it while the issue is being reviewed. If an issue becomes apparent after installation or use, stop using the product when it is safe to do so and contact us.
What should I do if my tire arrives damaged?
If a tire arrives damaged, contact us as soon as possible and provide your order information and details about the damage. For contact, please visit our Contact Us page. Do not install or use a tire that appears damaged. We will review the reported issue and provide the appropriate next steps.
Do you accept exchanges?
Yes. Exchanges are accepted for eligible items. Contact us within the applicable 30-day return period with your order information and exchange request. Exchange requests are subject to review and product availability.
When will I receive my refund?
After an eligible returned item has been received and reviewed, the refund will be processed within 5 days. Approved refunds are issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your card provider or financial institution.
How do I request a return?
Contact us within 30 days of receiving your order and provide your order information along with the reason for the return. For contact, please visit our Contact Us page. Please do not send an item back before receiving the applicable return instructions.
Can I return my order?
Yes. Eligible orders may be returned within 30 days of receiving the order. Return requests are subject to the requirements and conditions described in our Return and Refund Policy.
What payment methods do you accept?
We accept card payments for purchases.
Is shipping free?
Yes. Shipping is free for eligible orders shipped within the USA.
How long will my entire order take to arrive?
The standard timeline consists of 1 to 2 business days for order handling, followed by an estimated 5 to 7 business days for delivery after shipment. Actual delivery timing may vary.
How long does delivery take?
After an order has been processed and shipped, the estimated delivery time is 5 to 7 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances affecting transportation.
How long does order processing take?
Orders are generally processed within 1 to 2 business days after the order has been successfully placed and payment has been processed.
How much does shipping cost?
Shipping is free for eligible orders shipped within the USA.
Where do you ship?
We currently ship orders within the United States of America.
What products do you sell?
We are a tire shop providing tire products for customers who need tires for their vehicles. Product availability, specifications, and other product information are provided on the applicable product page.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where can I find shipping information?
Our Shipping Policy provides detailed information about USA shipping, free shipping, the 1 to 2 business day handling period, and the estimated 5 to 7 business day delivery period after shipment.
Where can I read the full return policy?
Our Return and Refund Policy provides detailed information about the 30-day return window, refund processing, exchanges, damaged or defective products, and the return process.
How can I contact you about an order?
For questions about orders, shipping, returns, refunds, exchanges, damaged products, or defective products, please visit our Contact Us page.
Can I return a tire after it has been installed?
Returns are subject to our Return and Refund Policy. Because tires are safety-related products, an item that has been installed, used, altered, or damaged after delivery may not qualify for a standard return unless the issue involves a confirmed defect or damage. Contact us before returning an item so the circumstances can be reviewed.